WALKERHILL

WALKERHILL

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We can help you with your questions about Darakhyu.

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[Reservation] Are minors allowed to stay without a guardian?
[Answer]

Under 19 without a guardian requires a document called ‘Consent for minors to stay’. We send you the document by e-mail upon request and minors must bring this document upon check-in.

[Room] Do you provide a cradle?
[Answer]

We do not provide a cradle because DARAKHYU room is not spacious enough to put it. For any guest accompanying with a baby, we provide a safe guard for bed. Please request for it upon booking.

[Reservation] How can I extent the hours of stay?
[Answer]

Please contact our front desk. The rate will be charged according to the rate policy and it may not be possible according to room availability. 

[Reservation] What is cancellation policy?
[Answer]

1) General guest booking

① For cancellation before 23:59(hotel local time), 1 day prior to the date of stay: no cancellation charge

② For cancellation after 23:59(hotel local time), 1 day prior to the date of stay: 100% of room rate including tax

③ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

2) Group booking(more than 3 rooms)

① For cancellation 3 days(72 hours) prior to the date of stay: no cancellation charge 

② For cancellation after 3 days(72 hours) and before 24 hours prior to the date of stay: 50% of room rate including tax

③ For cancellation within 24 hours from the date of stay: 100% of room rate including tax

④ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

[Room] Do you have a room service?
[Answer]

DARAKHYU does not provide a room service. You can buy necessities from the convenient store on the 1st floor, and there are a water purifier and a coffee machine available for 24 hours at the lobby lounge.

[Service] Can you keep my luggage or coat after check-out?
[Answer]

We store them only on the day of check-in and check-out, and more detailed rules about storage service will be updated later.

[Reservation] Is there any extra charge for a child?
[Answer]

Up to 2 preschoolers(under 8 years old) can stay free with their parents.

[Service] Is wheelchair rental available?
[Answer]

It can be rented on-site for DAKRAKHYU guests only.

[Reservation] Can I stay with my pet?
[Answer]

Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.

[Service] Do you have a parking facility?
[Answer]

You can park on B1F, Yeosu EXPO Exhibition Hall B.

Parking fee : KRW 2,000 / 24 hours(additional fee: KRW300 / 10 minutes / recount the fee upon car out)

[Reservation] Do you have any credit card promotion offer?
[Answer]

Currently, we have no card promotions, but partnership discounts may apply depending on the future policy.

[Reservation] How can I book a rent-a-car?
[Answer]

You can book SK Rent Car at the DARAKHYU Yeosu’s website or reception. Not only room guests but anyone can use it but DARAKHYU customers can enjoy the exclusive deal. (You will find the exclusive deal through the click banner which is exposed when you book/make a payment for a room or on the booking confirmation page). There is a SK Rent Car Yeosu branch inside the DARAKHYU Yeosu where you can pick up and return a car. For more details, please contact customer center at 061.661.5400 or our reception.

[Service] Do you provide a breakfast?
[Answer]

We offer Light Breakfast for only Overnight guests(12 hours/20 hours) from 7:00 to 10:00.(toast, cereal, juice, milk, coffee, etc.)

[Reservation] How can I use DARAKHYU mobile application?
[Answer]

DARAKHYU dedicated AYS application provides hotel information, booking, payment, and IoT function. You can simply log in with Kakaotalk or Facebook ID for use.