CAPSULEHOTEL

  • FAQ
  • Customer Inquiry
  • Announcement
    •
    질문 카테고리 선택
    [Reservation] Are minors allowed to stay without a guardian?

      Under 19 without a guardian requires a document called ‘Consent for minors to stay’. We send you the document by e-mail upon request and minors must bring this document upon check-in.

    [Room] Do you provide a cradle?

      We do not provide a cradle because DARAKHYU room is not spacious enough to put it. For any guest accompanying with a baby, we provide a safe guard for bed. Please request for it upon booking.

    [Reservation] How can I extent the hours of stay?

      Please contact our front desk. The rate will be charged according to the rate policy and it may not be possible according to room availability. 

    [Room] Do you have a room service?

      DARAKHYU does not provide a room service. You can buy necessities from the convenient store on the 1st floor, and there are a water purifier and a coffee machine available for 24 hours at the lobby lounge.

    [Service] Can you keep my luggage or coat after check-out?

      We store them only on the day of check-in and check-out, and more detailed rules about storage service will be updated later.

    [Service] Is wheelchair rental available?

      It can be rented on-site for DAKRAKHYU guests only.

    [Reservation] Can I stay with my pet?

      Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.

    [Reservation] Do you have any credit card promotion offer?

      Currently, we have no card promotions, but partnership discounts may apply depending on the future policy.

    [Reservation] How can I book a rent-a-car?

      You can book SK Rent Car at the DARAKHYU Yeosu’s website or reception. Not only room guests but anyone can use it but DARAKHYU customers can enjoy the exclusive deal. (You will find the exclusive deal through the click banner which is exposed when you book/make a payment for a room or on the booking confirmation page). There is a SK Rent Car Yeosu branch inside the DARAKHYU Yeosu where you can pick up and return a car. For more details, please contact customer center at 061.661.5400 or our reception.

    [Reservation] How can I use DARAKHYU mobile application?

      DARAKHYU dedicated AYS application provides hotel information, booking, payment, and IoT function. You can simply log in with Kakaotalk or Facebook ID for use. 

    [Hotel Overall] Can I send personal items by courier or quick service before check in the hotel?

      Darakhyu capsulehotel of Incheon airport is located in the national airport, and due to security, loss, or damage, courier and personal items cannot be received on behalf of the hotel.

    [Service] Do you provide a breakfast?

      We offer Light Breakfast for only Overnight guests(12 hours/20 hours) from 7:00 to 09:00.(toast, cereal, juice, milk, coffee, etc.)

    [Reservation] Is there any extra charge for a child?

      Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.

    [Hotel Overall] Lost & Found Policy

      Article 1 (Purpose)
      The purpose of this regulation is to protect and safely manage the valuable property of customers by defining procedures for the management and return of lost and found items at the Attic Hue Hotel (hereinafter referred to as the "Hotel").

       

       

      Article 2 (Definitions)
      1. "Loss" means any item left by a customer or employee within a hotel.
      2. The term "precious goods" means expensive goods such as cash, electronic devices, jewelry, etc.
      3. The term "Lost & Found Room" means a designated place for safe storage of lost and found items. 

       

       

      Article 3 (Finding and Receiving Lost Objects)
      1. If a hotel employee finds a lost item, they should report it to the front desk immediately.
      2. Lost items must be registered in the lost and found storage with a tag recording the place of discovery, date and time of discovery, the discoverer, the description of the item, etc. 

       

       

      Article 4 (Customer loss report)
      1. Customers can file a loss report through the front desk or customer support channel.
      2. The hotel can check the owner's status through registered lost items and room information.
      3. Evidence such as ID or reservation information can be requested for owner verification. 

       

       

      Article 5 (Duration of storage)
      1. General items will be stored for 90 days from the date of discovery.
      2. Dispose of food immediately.
      3. We keep valuables for 90 days from the date of discovery.
      4. Documents issued by public institutions, such as identification cards and passports, can be transferred to related institutions according to relevant laws and regulations.
      5. Lost items that have passed the storage period will be disposed of according to the hotel's internal procedures such as disposal, donation, and recycling. 

       

       

      Article 6 (Return of Lost and Found)
      1. Customers can visit the hotel to pick up their lost items after identifying themselves.
      2. The delivery fee is borne by the customer when requesting the receipt of the parcel, and the hotel is not responsible for any damage, loss, or delay that may occur during the transportation process.
      3. It is not possible to ship overseas other than Korea. 

       

       

      Article 7 (Limit of Liability of Hotel)
      1. The hotel is not responsible for any natural damage, deterioration, or aging of lost items.
      2. The customer is responsible for the contents, value, and normal operation of the lost item.
      3. The hotel will not be liable for any lost items unless there is intentional or gross negligence. 

       

       

      Article 8 (Exceptions)
      1. Food, dangerous goods, and illegal goods are handled according to separate safety procedures.

      2. Relevant laws or institutional guidelines may be applied first. 

       

       

      Article 9 (Customer Inquiry)
      Inquiries about lost items can be made through the contact information below.
      • the front desk of the attic
      • Phone: 032-743-5000
      • Email: capsulehotel@sk.com 

    [Service] Do you have a parking facility?

      It is available free of charge only for Darakhyu guests.