CAPSULEHOTEL

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  • 질문 카테고리 선택
    [Reservation] Is it possible to keep baggage or clothes after leaving?

      It can be kept for the date of check-out.
      It may be transferred to the Lost and Found Center after 1 day of storage.

    [Reservation] Is there any extra charge for a child?

      Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.

    [Reservation] Are there additional charges for accompanying children?

      When staying in a double room or a double shower room, up to two children under the age of 9 can stay with their parents for free, but it will be uncomfortable.

    [Reservation] What is the cancellation policy?

      ※ If a reservation is made on the day of your stay

      ① Because it is a reservation on the day of your stay, cancellation or change of reservation is not applicable.

       

      1) General guest booking

      ① For cancellation before 18:00(KST), 1 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 1 day prior to the date of stay: 100% of room rate including tax

      ③ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

       

      2) Group booking(more than 3 rooms)

      ① For cancellation before 18:00(KST), 3 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 3 day prior to the date of stay: 100% of room rate including tax

      ④ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

    [Reservation] Is the capsule hotel available for a transit passenger?

      Transit passengers can use capsule hotel after passing through the immigration process. Foreign passengers need a valid visa to Korea to enter Korea.

    [Reservation] Can pets stay together in a room?

      Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.

    [Reservation] Is there discount plan?

      Currently, there are no promotions going on. We will inform any plans for promotion in the near future.