CAPSULEHOTEL

  • FAQ
  • Customer Inquiry
  • Announcement
    •
    질문 카테고리 선택
    [Hotel Overall] Where is the nearest restaurant from the hotel?

      - Bongpian, Korean Food : [Tel] 032-743-9207, [Hour of Operation] 07:00~21:00
      - Gongsianseung, Chinese: [Tel] 032-743-7051, [Hour of Operation] 11:00~21:30
      - Burger King, Fast Food: [Tel] 032-743-0322, [Hour of Operation] 07:00~22:00
      - Twosome Place, Café, [Tel] 032-743-1229, [Hour of Operation] 07:00~21:00 

    [Hotel Overall] Can I send personal items by courier or quick service before check in the hotel?

      Darakhyu capsulehotel of Incheon airport is located in the national airport, and due to security, loss, or damage, courier and personal items cannot be received on behalf of the hotel.

    [Hotel Overall] Is there a shower available only?

      Shower facility is for guests who use the room without a shower booth.


      *ONLY TERMINAL 2*

      The guest can pay only for shower if he is not hotel guest, the rate is 10,000won per person and it is available to use for an hour.

    [Reservation] Is it possible to keep baggage or clothes after leaving?

      It can be kept for the date of check-out.
      It may be transferred to the Lost and Found Center after 1 day of storage.

    [Reservation] Is there any extra charge for a child?

      Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.

    [Reservation] Are there additional charges for accompanying children?

      When staying in a double room or a double shower room, up to two children under the age of 8 can stay with their parents for free, but it will be uncomfortable.

    [Hotel Overall] Lost & Found Policy

      Article 1 (Purpose)
      The purpose of this regulation is to protect and safely manage the valuable property of customers by defining procedures for the management and return of lost and found items at the Attic Hue Hotel (hereinafter referred to as the "Hotel").

       

       

      Article 2 (Definitions)
      1. "Loss" means any item left by a customer or employee within a hotel.
      2. The term "precious goods" means expensive goods such as cash, electronic devices, jewelry, etc.
      3. The term "Lost & Found Room" means a designated place for safe storage of lost and found items. 

       

       

      Article 3 (Finding and Receiving Lost Objects)
      1. If a hotel employee finds a lost item, they should report it to the front desk immediately.
      2. Lost items must be registered in the lost and found storage with a tag recording the place of discovery, date and time of discovery, the discoverer, the description of the item, etc. 

       

       

      Article 4 (Customer loss report)
      1. Customers can file a loss report through the front desk or customer support channel.
      2. The hotel can check the owner's status through registered lost items and room information.
      3. Evidence such as ID or reservation information can be requested for owner verification. 

       

       

      Article 5 (Duration of storage)
      1. General items will be stored for 90 days from the date of discovery.
      2. Dispose of food immediately.
      3. We keep valuables for 90 days from the date of discovery.
      4. Documents issued by public institutions, such as identification cards and passports, can be transferred to related institutions according to relevant laws and regulations.
      5. Lost items that have passed the storage period will be disposed of according to the hotel's internal procedures such as disposal, donation, and recycling. 

       

       

      Article 6 (Return of Lost and Found)
      1. Customers can visit the hotel to pick up their lost items after identifying themselves.
      2. The delivery fee is borne by the customer when requesting the receipt of the parcel, and the hotel is not responsible for any damage, loss, or delay that may occur during the transportation process.
      3. It is not possible to ship overseas other than Korea. 

       

       

      Article 7 (Limit of Liability of Hotel)
      1. The hotel is not responsible for any natural damage, deterioration, or aging of lost items.
      2. The customer is responsible for the contents, value, and normal operation of the lost item.
      3. The hotel will not be liable for any lost items unless there is intentional or gross negligence. 

       

       

      Article 8 (Exceptions)
      1. Food, dangerous goods, and illegal goods are handled according to separate safety procedures.

      2. Relevant laws or institutional guidelines may be applied first. 

       

       

      Article 9 (Customer Inquiry)
      Inquiries about lost items can be made through the contact information below.
      • the front desk of the attic
      • Phone: 032-743-5000
      • Email: capsulehotel@sk.com 

    [Room] How do I extend my stay?

      Please contact the front desk. Extension is subject to room availability and charges may be applicable according to price policy.

    [Reservation] What is the cancellation policy?

      ※ If a reservation is made on the day of your stay

      ① Because it is a reservation on the day of your stay, cancellation or change of reservation is not applicable.

       

      1) General guest booking

      ① For cancellation before 18:00(KST), 1 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 1 day prior to the date of stay: 100% of room rate including tax

      ③ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

       

      2) Group booking(more than 3 rooms)

      ① For cancellation before 18:00(KST), 3 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 3 day prior to the date of stay: 100% of room rate including tax

      ④ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

    [Reservation] Is the capsule hotel available for a transit passenger?

      Transit passengers can use capsule hotel after passing through the immigration process. Foreign passengers need a valid visa to Korea to enter Korea.

    [Hotel Overall] Is parking available?

      Parking places are managed by the airport, and Capsule Hotel does not have special parking place for our guests. If you are using the parking area, you should follow the airport’s parking policy.

    [Room] Is wheelchair service available?

      We do not, but please ask your airline for a wheelchair.  

    [Room] Can I get a baby crib in the room?

      The size of room is small. Baby cribs are not provided.

    [Room] Do you have a family room?

      Darakhyu does not have a family room.

    [Room] Is room service available?

      The capsule hotel does not provide room service.

    [Reservation] Can pets stay together in a room?

      Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.

    [Hotel Overall] Is there a 24-hour restaurant in the airport?
      Currently, There has no more 24 hours restaurants.

       

      Please see the website : https://www.airport.kr/ap/ko/shp/getFoodInfoMain.do 

    [Reservation] Is there discount plan?

      Currently, there are no promotions going on. We will inform any plans for promotion in the near future.