CAPSULEHOTEL

  • FAQ
  • Customer Inquiry
  • Announcement
  • 질문 카테고리 선택
    [Reservation] Is it possible to keep baggage or clothes after leaving?

      Luggage can be stored only for a short time on the day you check out.
      It may be transferred to the Lost and Found Center after 1 day of storage.

    [Reservation] Is there any extra charge for a child?

      Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.

      Even if you only intend to use the shower facilities and do not plan to stay overnight, accompanying children over the age of 8 are strictly prohibited from sharing a double room under any circumstances. Please book an additional single room. The hotel shall not be held liable for any disadvantages or inconveniences that may arise if a room is unavailable for booking on-site.

    [Reservation] Are there additional charges for accompanying children?

      Up to 2 preschoolers(under 8 years old) can stay free with their parents For only double and double shower rooms only.

      Even if you only intend to use the shower facilities and do not plan to stay overnight, accompanying children over the age of 8 are strictly prohibited from sharing a double room under any circumstances. Please book an additional single room. The hotel shall not be held liable for any disadvantages or inconveniences that may arise if a room is unavailable for booking on-site.

    [Reservation] What is the cancellation policy?

      ※ If a reservation is made on the day of your stay

      ① Because it is a reservation on the day of your stay, cancellation or change of reservation is not applicable.

       

      1) General guest booking

      ① For cancellation before 18:00(KST), 1 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 1 day prior to the date of stay: 100% of room rate including tax

      ③ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

       

      2) Group booking(more than 3 rooms)

      ① For cancellation before 18:00(KST), 3 day prior to the date of stay: no cancellation charge

      ② For cancellation after 18:00(KST), 3 day prior to the date of stay: 100% of room rate including tax

      ④ For no cancellation and no show: Booking will be automatically cancelled with penalty of 100% of room rate

    [Reservation] Is the capsule hotel available for a transit passenger?

      Transit passengers can use capsule hotel after passing through the immigration process. Foreign passengers need a valid visa to Korea to enter Korea.

      If you need to remain in the duty-free zone without passing through immigration, please use the following alternative accommodation instead of Darakhyu:

      Incheon Airport Transit Hotel (Walkerhill Transit Hotel)

      • Terminal 1: 4F Duty-Free Area, near Gate 11

      • Terminal 2: 4F Duty-Free Area, near Gate 252"

    [Reservation] Are pets allowed to stay?

      Pets are not allowed. However, it is allowed to stay only under special circumstances like an service animal.